Branch Manager | IQ Resource Group
IQ Resource Group
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Branch Manager
Starting Salary Range:
Based on Experience
Job Location(s):
Oshkosh, WI
Hours per week:
Work Hours:
1st Shift
Staffing/Recruitment Operations:
  • Candidate recruitment and retention: Recruit, interview and match skilled individuals with clients’ projects, temporary assignments and temporary-to-full-time opportunities.
  • Assigning applicant flow to screen and interview. Track and update postings as necessary to ensure proper candidate flow.
  • Provide on-going communication and career guidance to candidates.
  • Develop and maintain constant recruitment plans for commonly requested skill sets.
  • Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and temporary professionals currently on assignment to ensure both receive exceptional customer service.
  • Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction; additional opportunities through contact with temporary professionals on assignment and client companies to grow our business and uncover job opportunities for our candidates.
  • Ensure all timecards are received and sent to payroll for active workers.
  • Develop and maintain constant recruitment plans for commonly requested skill sets.
  • Participate and assign participation in job fairs and other recruitment networking functions when necessary to meet staffing demands. Facilitate orientations and safety training (if requested by client) for all new temporary employees.  
Client Management:
  • Meet specific customer staffing needs and proactively communicate with clients.
  • Proactively identify Accounts whose revenue may be shrinking so as to address any ‘at risk’ customers and reach out to these accounts to ensure they are retained as customers.
  • Work with clients to implement strong employee orientation and/or training programs (as needed per client).Proactively develop relationships with all levels of decision makers within client companies to ensure strong relationships.
  • Identify client concerns and discuss in a timely manner, with follow-up when appropriate.
  • Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends.
  • Identify and try to forecast staffing needs and pricing that meet customer needs and business objectives.
  • Retain accounts through the development of strong relationships with key decision makers and users within an organization.
  • Responsible for managing, supporting, and servicing the account related needs of all clients in the Branch.
Division Support:
  • Assist other staff and/or branches meet job fill requirements when help is needed.
  • Facilitate the execution of risk related activities.
  • Foster and promote a collaborative team work ethic within the Division.
  • Participate in events that promote Division growth when needed.
  • Share active applicants and employees within the Division to ensure timely filling of orders.  
Business Development: 
  • Work with the VP to identify possible clients through information gained by applicants, temporary employees, and/or other sources. 
  • Branch Managers will not be directly responsible for new business development but should always be forward thinking in order to build the Division and their respective.
  •  The Branch Manager will assist the Upper Management Team with working to regain relationships with previous IQ Group clients.  
Internal Employee Management:
  • Ensure that employees are scheduled so that the hours of operation are staffed. Train and lead in staffing efficiency and high quality.
  • Assign Staffing Consultant performance goals where appropriate.
  • Maintain a culture focused upon respect, honesty, and accountability.
  • Conduct periodic reviews, along with the VP, of all branch internal employees to identify areas of strength and needed growth.  
  • Provide ongoing leadership to all internal employees. Lead by example.
  • Provide constructive feedback to internal employees in order to encourage positive change in action and/or behavior.
  • Encourage leadership growth within the branch employees.  
General Operations:
  • Be diligent in exercising cost saving initiatives to improve the bottom line.
  • Order office supplies as needed.
  • Always strive to improve daily operations to be more effective and efficient when working internally, with applicants/temporary employees, and clients.
Contact Information:
IQ-Oshkosh  |   920-360-2496  |
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